 |
|
|
|
|
|
StarHome® FAQs | |
|
|
|
| |
 |
|
How can
I get StarHome® installed? |
|
|
|
Call 111-111-212 and get in touch with our home security staff to set-up an appointment for a FREE survey of your house. This enables us to suggest a tailor made solution according to your home’s needs |
|
|
|
| |
|
|
How much
does it cost? |
|
|
|
Costs vary
for the basic or premium, wired or wireless packages you want
installed. Any add-ons can be installed, for nominal charges |
|
|
|
| |
|
|
What are
the differences between a wired and a wireless package? |
|
|
|
We provide
our customers with the option of wireless front-end, wireless
back-end or both. ‘Wireless front-end’ is simply the components
and equipment that we install without wires, so as to keep the
aesthetics of your home intact. ‘Wireless back-end’ is the method
by which the alarm signals can be transmitted to our control
room in case telephone lines go down |
|
|
|
| |
|
|
What optional
equipment do I need? |
|
|
|
Most of the
components in the Basic package will serve your needs. However,
the final decision would be dependent on the recommendations
of our trained Home Security staff after they survey the premises
as well as other add-ons you might wish to install |
|
|
|
| |
|
|
Can I have
it installed in my factory/shop? |
|
|
|
Yes you can.
We offer a security system for any building you would like to
secure |
|
|
|
| |
|
|
Can
I pay in instalments or should I buy outright? |
|
|
|
If you want
ownership of the equipment, there will be a down payment and
monthly monitoring fee. If you require rental only, there will
only be a minimal monthly monitoring fee |
|
|
|
| |
|
|
Does it
work if my phone is dead? |
|
|
|
Yes the wireless
package allows for alternative communication in case of landline
problem |
|
|
|
| |
|
|
Does it
work if there is no electricity? |
|
|
|
Yes, there
is a back up battery that will ensure that your system is efficiently
running during blackouts and will not be damaged when there
is a fluctuation |
|
|
|
| |
|
|
Will I get
help for medical and other emergencies? |
|
|
|
Yes, in case
of an emergency, we will inform the police and the relevant
hospital or fire station that you designate |
|
|
|
