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StarWorld® FAQs | |
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Can I locate my vehicle anywhere in the world using
StarWorld®? |
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Yes,
StarWorld leverages the global coverage of satellites to locate
and track your vehicles all over the world; even in remote and
inaccessible areas where no conventional modes of communication
exist. |
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Is there any web access available for me totrack
my vehicle? |
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Yes, information about your vehicle’s current location & its
history can be accessed through our secure web site. |
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Can the system ever be overloaded? |
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No,
this is highly unlikely because: |
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There
is virtually unlimited capacity on our system |
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Each
vehicle is provided a dedicated band-width for tracking |
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The
built-in mechanism automatically and independently kills the
engine if the system is tampered |
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The
device installed in each vehicle is capable of storing its own
location parameters independently, which aretransmitted to the
system once it is back online |
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Does my car’s ignition need to be switched on for
StarWorld® to work? |
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No,
StarWorld® is an active system that transmits information
to the Star Control Room 24 hours a day, 7 days a week.
It can track and store information about your vehicle
even when the ignition is off. |
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Are there any discounts offered by insurance companies on installing this system? |
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Yes.
20% and more discount is offered on Petrol cars, and
up to 40% is offered on Diesel Cars by all major insurance
companies in Pakistan. |
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What happens if I sell my vehicle to another person? Can the StarWorld® system be transferred? |
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The
choice is yours. You can either have the system taken
out and installed in your new vehicle for a nominal
transfer fee or you can sell it to the new customer
and they will enjoy the benefits of StarWorld®,
as long as the monitoring fee is accounted for. |
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Is
your staff available around the clock? |
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The
Star Technologies staff is available for immediate response
around the clock – 24 hours a day, 7 days a week, even
on gazetted holidays. Also, the operations staff is
in the field round the clock |
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Can
I use StarWorld® to track and monitor the fleet
of my personal and business vehicles? |
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Yes,
and additionally you can: |
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Own
a Central Monitoring Station at your Head Office(s) for improved
speed and control |
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Monitor
a lot more inputs in your vehicle such as cargo door, valve
open/shut, temperature etc., according to your needs |
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Is there any way to exchange the existing facilities
of StarSatellite® to StarWorld® and at what extra cost? |
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Yes, we upgrade for existing customers – you just pay the difference in cost! |
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Will the monitoring charges remain the same for StarWorld®? |
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StarWorld® is offering very low introductory prices, which are available for a limited time only. Call NOW to place your order. |
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Can I only monitor my vehicle through the web portal or is it also possible to control the vehicle? |
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For fleet management systems, you may have the capability of controlling your vehicle via the web but individual owners of vehicles need to contact Star Technologies to perform any functions on the car. |
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What if the unit malfunctions? |
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The StarWorld® system is under warranty and if it malfunctions,
it will be replaced free of cost. |
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What is your refund policy? |
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In the rare case that you want to return the unit, it will be done so at a price set by the company policy. |
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How many help lines are available? Is there any possibility that I find emergency phone line busy? |
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We have a UAN as well as direct lines and cell phones dedicated for emergency services. Since most emergencies occur in isolation, there is no chance of you not getting through. And because we monitor your vehicle at all times, there is a great chance that we will know something is wrong BEFORE you do! |
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Can I get my car’s location on call or will I be getting an SMS from your office? |
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You have the choice. If you prefer SMS, we can provide that service. However, it may serve to act as more of an irritant than an information provider. |
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Do you have mobile trackers in other cities or is this facility just in Lahore and Karachi? |
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We currently have offices in Lahore and Karachi and soon in Islamabad, Faisalabad and Hyderabad. Check our website for update. |
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When you recover my vehicle, will there be legal obligations? |
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In the case where our Recovery Teams are on-site and there is no other crime committed other than the theft of your car, you will be able to take your vehicle away without any legal hassle. |
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What if your designated cellular company’s system collapses or they stop their services altogether? |
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We have the capability to run our monitoring system on more than a single network and on top, we have our own proprietary network as a backup. |
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